Training and Operations Coordinator
POSITION: Training and Operations Coordinator
COMPANY: deepSEE Consulting
JOB TYPE: Contract; up to 40 hours per week
LOCATION: Remote/Virtual position; TIME ZONE: CDT or ET (preferred), must be able to work CDT business hours.
COMPENSATION: $27-31 per hour; rate dependent on experience
TENTATIVE START DATE: ASAP
POSITION OVERVIEW
WHAT WE BELIEVE IN
Our mission is to change the world through the workplace. We do that by developing individuals and guiding organizations to take their Diversity and Inclusion work to the next level. Our work includes training, assessments, coaching, consulting, and strategy development.
deepSEE Consulting is a global Diversity and Inclusion Consulting firm that enables individuals and organizations to see beyond the surface, to see clearly for themselves the rich opportunities—and challenges—of today’s diverse workplace and the new competencies that today’s leaders require.
We consult companies and organizations to take their DE&I strategies to the next level. Our deliverables have been proven to increase the effectiveness in countless individuals and numerous organizations big and small. We’re in the business of changing the world through the workplace.
deepSEE is looking for an experienced Administrative/Operations professional who will support our mission and company goals. You will support the client services, marketing, and business development teams, and will provide internal project coordination services to efficiently initiate, schedule, and coordinate project processes.
Ideally, candidates are located in Eastern or Central time zones.
We welcome people of all abilities, races, and cultural backgrounds. We want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact meena@deepseeconsulting.com
Pay offered to a successful candidate will be based on several factors including the candidate's working knowledge, work experience, work location, specific job duties, certifications, etc.
THE JOB
The Training and Operations Coordinator position provides high-level executive, administrative, and project support to deepSEE projects, consultants, and marketing & business development.
This tasks list covers various responsibilities outlined in the job description for an operations coordinator role, emphasizing organizational skills, attention to detail, problem-solving abilities, and effective communication.
· Schedule and coordinate training sessions based on availability of participants and trainers.
· Create training calendars and disseminate them to participants.
· Prepare training materials, presentations, and handouts.
· Set up virtual training environments with necessary equipment and resources.
· Monitor attendance and participation during virtual training sessions.
· Collect training feedback. Create training reports for internal and external uses.
· Administer learning management systems (LMS) or training platforms for course enrollment, tracking, and reporting.
· Provide administrative support tasks such as scheduling meetings, travel booking, mailing, ordering supplies.
· Coordinate with external training vendors or consultants as needed.
· Acknowledge meeting request. Scheduling meetings and making necessary adjustments as per internal and external requests.
· Assist in researching, developing, implementing, and maintaining client projects, ensuring follow-through to completion.
· Own the flow of assigned projects and processes, identifying and rectifying issues that may impact task completion.
· Act as the day-to-day tactical point of contact for clients and internal teams, fostering a positive work environment.
· Organize filing systems and maintain files accurately and confidentially.
· Efficiently route business and marketing queries to the appropriate person.
· Provide administrative support to various tasks throughout deepSEE and as requested by deepSEE clients.
To be successful in this role…
You are highly organized, able to handle multiple priorities and interruptions. You are comfortable delivering on time while working with confidential materials and always maintain data confidentiality. You have excellent written communication skills and enjoy providing exceptional customer service to others.
Specific Requirements
· You have 3 years of experience in Administration and Operations or Project Coordination. Additional experience in marketing, communications or related fields is a plus.
· Project coordination skills.
· Excellent organizational skills, attention to detail, and time management skills.
· Proficient in Microsoft Excel, Word, PowerPoint, and scheduling tools and have a general understanding of online business tools.
· Exceptional communication/interpersonal skills - proactive in outreach and professional in delivery.
· Ability to perform administrative duties with speed and accuracy without immediate and constant supervision.
· Ability to optimize systems for ease of use and efficiency.
YOU’RE PERFECT FOR deepSEE IF:
· You consider diversity & inclusion as non-negotiable.
· You pride yourself on being resourceful. Before asking a question, you naturally look for ways to find the answer independently.
· You thrive in a support role and follow up on tasks proactively.
· You are able to work “manage up” to ensure excellent service delivery. Comfortable communicating with all levels of clients, up to Directors.
· You have a high standard for creating outstanding customer experience and building quality relationships.
· You exude a high level of professionalism and emotional maturity, always choosing curiosity over assuming.
· You are compassionate and dependable.
· You desire to learn and grow with a company.
· You naturally anticipate needs, think creatively to problem solve, and wrap up loose ends. You live to solve problems.
HOW TO APPLY:
If you’d like to be considered for this role, submit your application